pvip4's Privacy Policy

pvip4 places the highest importance on the privacy of players in Bangladesh. This Privacy Policy ("Policy") describes how the pvip4 platform ("we", "our") collects, uses, stores, discloses, and protects the personal information of users ("you", "user") of our website, mobile application, and related services ("Services").

This policy applies to all pvip4 services — whether online casino games, cricket betting, slots, live casino, or any related service. By using our services, you are expressly agreeing to the terms set out in this policy.

If this policy changes, we will update it on the website and, where necessary, send a notification to your registered email. Continuing to use the service after any change means you accept the new terms.

pvip4 collects two types of information — information provided directly by the user, and information collected automatically. Details are listed below:

2.1 Information You Provide Directly

When registering an account or using our services, you may provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 and above may register)
• Email address and mobile number
• Residential address
• Identity document details (National ID card or passport — for identity verification)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank accounts)
• Information provided when contacting customer support

2.2 Information Collected Automatically

The following information may be collected automatically when you use the service:

• IP address and device identifier information
• Browser type, version, and operating system
• Session duration and page visit history
• Login time, logout time, and activity logs
• Game history, bet amounts, and win/loss records
• Information obtained from cookies and similar tracking technologies
• Device geographic location (at a general level)

pvip4 uses collected information only for legitimate business purposes. The main reasons we use your information are shown in the table below:

pvip4 does not sell your personal information under any circumstances or transfer it to third parties for commercial purposes. However, information may be disclosed in the following limited situations:

• Service Provider Partners: With service providers required for payment processing (bKash, Nagad, Rocket, Upay, banks), technology services, and customer support — they are also bound to uphold privacy standards equivalent to this policy.
• Legal Obligations: To comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.
• Fraud Prevention: With relevant authorities to assist in investigations into potential fraudulent activity or money laundering.
• Business Transfers: In the event of a company merger or acquisition — in which case you will be notified in advance.
• With Your Consent: Before disclosing your information for any purpose beyond those listed above, we will obtain your explicit consent.

The pvip4 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions, security verification, and so on. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, betting limits, etc.) and provide a personalized experience.
• Analytics Cookies: Collect information to understand usage patterns — which pages are visited most, where errors occur, and similar data. These cookies can be disabled.
• Marketing Cookies: Used to show relevant promotions based on your interests — activated only with your consent.

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not work properly.

pvip4 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by applicable law.

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: After an account is closed, financial and identity-related records are kept for the period required by legal obligations.
• Transaction Records: Records of deposits, withdrawals, and game history may be retained for an extended period for legal and regulatory reasons.
• Marketing Data: If you opt out of marketing communications, your preference will be recorded and all other marketing data will be deleted.

At the end of the applicable retention period, your information will be securely deleted or anonymized.

pvip4 applies industry-standard technical and administrative measures to protect your personal information. Our security framework includes:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted using the SSL/TLS protocol.
• Data-at-Rest Encryption: Sensitive information stored on servers is protected with strong encryption algorithms.
• Access Controls: Access to your information is restricted to authorized personnel only, who are bound by confidentiality agreements.
• Regular Security Audits: Security audits are conducted regularly to identify potential vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available to add an extra layer of protection to your account.
• Data Backup: Information is stored in secure, encrypted backup systems.
• Incident Response Plan: We have a prepared plan for a quick and effective response to any security incident.

While we make every effort to protect your information, no method on the internet is 100% secure. It is your responsibility to keep your password confidential and to notify us immediately if you notice any suspicious activity.

As a pvip4 user, you have the following rights over your own personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may be limited where legal obligations apply.
• Right to Restrict Processing: The right to request that processing of your information be limited for specific purposes.
• Right to Data Portability: The right to receive your data in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information in certain cases.
• Right to Withdraw from Marketing: The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will verify your request and respond as promptly as possible.

pvip4's services are intended only for persons aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of registration. If we become aware that a person registered using a false age and is actually under 21, that account will be immediately closed and the associated information will be securely deleted.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

Although pvip4 is a Bangladesh-focused platform, your information may be processed or stored on servers in other countries for technical reasons. In such cases:

• We ensure that adequate protection measures are maintained during data transfers.
• Service providers in third countries are contractually bound to maintain privacy protection standards equivalent to this policy.
• International data transfers are carried out only where necessary for the provision of services.

pvip4 may update this privacy policy from time to time — due to changes in services, the addition of new features, or legal requirements.

For significant changes, we will publish a notice on the website and inform you by email at your registered address. Continuing to use the service after a change means you agree to the revised policy.

The latest version of this policy will always be available at pvip4.lat/privacy-policy.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team:

We generally try to respond to your request as quickly as possible on business days. Your privacy is very important to us and we handle every request with the utmost care.

For more information, visit our FAQ page or About Us page.